{"nhtsa_id":10252723,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-04-04","date":"2024-03-30","document_id":"LTE Outage032224","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"On Friday, March 22, 2024, an outage affected Rivian vehicle connectivity. The outage was resolved that same day, but some vehicles may require an infotainment reset to restore full connectivity 3/22/2024 Rivian Vehicle Connectivity Outage SMS Notification After a recent network outage that impacted connectivity on some Rivian vehicles, we noticed your vehicle is still offline. To restore connectivity, simply restart your vehicle’s software: - Make sure your vehicle is in Park - Find the two outermost control buttons on the steering wheel - Press both buttons at the same time and hold for 15 seconds. For an illustrated guide, visit our Support Center: https://rivn.co/connectivity","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10252723-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10252723-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10252723","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"RIVIAN","model":"R1S","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_rivian_r1s","2023_rivian_r1s","2024_rivian_r1s"]},{"make":"RIVIAN","model":"R1T","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_rivian_r1t","2023_rivian_r1t","2024_rivian_r1t"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}