{"nhtsa_id":10251850,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-03-18","date":"2024-01-17","document_id":"0802124","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION:SOFTWARE; BACK OVER PREVENTION: CAMERA SYSTEM","mfr_system":null,"summary":"Radio Over The Air 47.01.12 Updating to R47.03.26 Software Version The customer may experience one or more of the following: ? **Blank Screen (Rearview Camera (RVC) functions as normal).** ? Tune knob does not move the scroll bar in Device Manager's phone setting menu. ? Tune knob does not move the scroll bar in the Apps Drawer. ? Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ? Head Unit (HU) switches from SXM® to wireless without user's input. ? Home screen Loading Data indefinitely after profile switch. ? Device List shows empty although there are devices connected. ? Unable to pair phone. ? Fuel consumption menu in radio not available. ? Radio and / or SXM® presets being lost. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated to R47.03.26. NOTE: The National campaign for this FOTA update launched August 21, 2023.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10251850-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10251850-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10251850","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"JEEP","model":"COMPASS","year_from":2022,"year_to":2022,"match":"exact","vehicle_ids":["2022_jeep_compass"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}