{"nhtsa_id":10251181,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-03-05","date":"2024-02-02","document_id":"LI82.85-P-077312","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE; COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Complaint Updating the RAMSES 1.1 module to the latest SW-version E139.4 will lead to an error in the modules vtime and therefore the following possible connectivity issues: Remote Status: • The last updated timestamp shown in vehicle status leaf page will have the wrong information. Geofence: • Geofence notifications will not be sent when vtime is invalid. Programming of Charge Settings: • Updated timestamp in charge settings leaf page will have wrong timestamp. • End of charging timestamp would have the wrong information. • Status and end of charging are not displayed. • Function itself is not affected, only the timestamps are wrong. Pre Entry Climate Control: • The last updated timestamp shown in vehicle status leaf page will have the wrong information. • Next departure time would be impacted. • Function itself is not affected, only the timestamps are wrong. Software-Bug in RAMSES 1.1 Software E139.4. A fix for this issue will be implemented in the next coming RAMSES 1.1 SW E139.5 early 2024.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10251181-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10251181-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10251181","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"body-control-module","name":"Body control module","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"AMG C43","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQE","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQS","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQS 53","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG 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4MATIC","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 680","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 680 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}