{"nhtsa_id":10250298,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-02-14","date":"2024-02-01","document_id":"SSM 52229","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the technician to verify the low voltage connections, when no actual fault is present. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger. To correct this condition, update the Midtronics xRC-3363 High Voltage Battery Rescue Charger to the latest software level by navigating to the Main Menu > Settings > About (i) then selecting the download button in the bottom right corner of the tool's screen.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10250298-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10250298-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10250298","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE HYBRID","year_from":2020,"year_to":2023,"match":"base","vehicle_ids":["2020_ford_escape","2021_ford_escape","2022_ford_escape","2023_ford_escape"]},{"make":"FORD","model":"EXPLORER","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ford_explorer"]},{"make":"FORD","model":"EXPLORER HYBRID","year_from":2020,"year_to":2022,"match":"base","vehicle_ids":["2020_ford_explorer","2021_ford_explorer","2022_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_f-150"]},{"make":"FORD","model":"F-150 HYBRID","year_from":2022,"year_to":2023,"match":"base","vehicle_ids":["2022_ford_f-150","2023_ford_f-150"]},{"make":"FORD","model":"MAVERICK","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ford_maverick","2023_ford_maverick"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}