{"nhtsa_id":10249756,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-02-06","date":"2024-01-12","document_id":"TSB 24-2009","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM","mfr_system":null,"summary":"This TSB supersedes article 23-2386 to update the Service Procedure. Some 2023 F-Super Duty vehicles equipped with a 12.3 inch instrument cluster display screen may exhibit various concerns with the instrument panel cluster (IPC). This may be due to the software in the IPC. IPC software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the IPC has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10249756-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-10249756-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10249756","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-250 SD","year_from":2023,"year_to":2023,"match":"base","vehicle_ids":["2023_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2023,"year_to":2023,"match":"base","vehicle_ids":["2023_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2023,"year_to":2023,"match":"base","vehicle_ids":["2023_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2023,"year_to":2023,"match":"base","vehicle_ids":["2023_ford_f-550"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}