{"nhtsa_id":10248354,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-01-05","date":"2023-12-04","document_id":"TSB 23-2389","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Some 2021-2022 Mach-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air (OTA) update. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over- the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10248354-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10248354-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10248354","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e","2022_ford_mustang-mach-e"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}