{"nhtsa_id":10245423,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-12-06","date":"2023-11-21","document_id":"B653523","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE","mfr_system":null,"summary":"Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H5) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10245423-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10245423-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10245423","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BMW","model":"IX","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_bmw_ix"]},{"make":"BMW","model":"X5","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_bmw_x5"]},{"make":"BMW","model":"X6","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_bmw_x6"]},{"make":"BMW","model":"X7","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_bmw_x7"]},{"make":"BMW","model":"XM","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_bmw_xm"]},{"make":"BMW","model":"redundant 7","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}