{"nhtsa_id":10245262,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-11-16","date":"2023-11-02","document_id":"36577.5.0","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"This is a Technical Journal: Software Update Fails and VIDA Can’t Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does not show up in VIDA. The car might be readable with DICE, but it will not be possible to perform a reload or get out of this unresponsive state via the DICE. Follow steps in VIDA.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10245262-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10245262-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10245262","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"POLESTAR","model":"POLESTAR 2","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_polestar_polestar-2","2022_polestar_polestar-2","2023_polestar_polestar-2","2024_polestar_polestar-2"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}