{"nhtsa_id":10243287,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-10-02","date":"2023-08-30","document_id":"0820823","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.","mfr_system":null,"summary":"Radio Over The Air Update from R45.03.00 to R47.03.26. Software Version The customer may experience one or more of the following: ? Tune knob does not move the scroll bar in Device Manager?s phone setting menu. ? Tune knob does not move the scroll bar in the Apps Drawer. ? Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ? Head Unit (HU) switches from SXMT to wireless without user?s input. ? Home screen Loading Data indefinitely after profile switch. ? Device List shows empty although there are devices connected. ? Unable to pair phone. ? Fuel consumption menu in radio not available. ? Radio and / or SXMT presets being lost. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated to R47.03.26. NOTE: The National campaign for this FOTA update launched September 22, 2023.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10243287-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10243287-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10243287","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"JEEP","model":"COMPASS","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_jeep_compass"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}