{"nhtsa_id":10243232,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-10-02","date":"2023-08-03","document_id":"0819023","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.","mfr_system":null,"summary":"Radio Over The Air Software Update to R255.45.06 Customers may experience one or more of the following: ? No sound heard when Assist & SOS Call is established. ? Balance/Fade does not stay on when setup by one press. ? Wireless Phone interface freezes after User accepts incoming call when in a conference call. ? System switches to Wireless after key cycle, profile change, theme change, or theme mode change. ? After overnight sleep cycle defrost vent and dash vent are cut off due to duplicate front defrost. ? Surround sound image loads incorrectly when activating with Android Auto?. ? Radio plays different SXMT station than user selected. ? After a software update, previously added widgets to Shortcuts show up as \"Couldn?t add widget\". ? SXMT presets greyed out, non-functional and audio intermittently fades in and out. ? Switch between the Cargo Camera screen and the AUX camera screen while switching between Night/Day modes, camera image may not be displayed. (Rearview camera functions normally). ? Deleting songs from Artist & Song Notifications, then Sports announcement displayed and \"X\" to cancel freezes screen. (Rearview camera functions normally). ? After a long sleep cycle, the left menu bar showing SXMT station categories (i.e. For You, Music, Sports, News, Presets) does not display all categories. ? When playing SXMT, after switching to a profile with a different Theme Mode, starting Bus Sleep cycle causes Presets Shown to change from 20 to 15. (Rearview camera functions normally). ? When call received from another vehicle, the voice of the receiving end is echoed back, the caller?s vehicle has no echo issue. ? No response from Browse hard key when SXMT source is selected. ? Screen graphics/Theme -Shortcut widgets show up as \"Loading\", even after full sleep cycle. ? Android Auto? - Call duration displayed on status bar notification area is different than the actual duration. Widget view and Android Auto? screen are s","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10243232-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10243232-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10243232","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"RAM","model":"1500","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ram_1500"]},{"make":"RAM","model":"2500","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ram_2500"]},{"make":"RAM","model":"3500","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ram_3500"]},{"make":"RAM","model":"4500","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ram_4500"]},{"make":"RAM","model":"5500","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ram_5500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}