{"nhtsa_id":10241627,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-09-04","date":"2023-08-02","document_id":"SSM 51838","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10241627-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10241627-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10241627","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_ford_bronco","2022_ford_bronco","2023_ford_bronco"]},{"make":"FORD","model":"BRONCO SPORT","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_ford_bronco-sport","2022_ford_bronco-sport","2023_ford_bronco-sport"]},{"make":"FORD","model":"EDGE","year_from":2017,"year_to":2023,"match":"exact","vehicle_ids":["2017_ford_edge","2018_ford_edge","2019_ford_edge","2020_ford_edge","2021_ford_edge","2022_ford_edge","2023_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2023,"match":"exact","vehicle_ids":["2017_ford_escape","2018_ford_escape","2019_ford_escape","2020_ford_escape","2021_ford_escape","2022_ford_escape","2023_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2017,"year_to":2023,"match":"exact","vehicle_ids":["2017_ford_expedition","2018_ford_expedition","2019_ford_expedition","2020_ford_expedition","2021_ford_expedition","2022_ford_expedition","2023_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_ford_explorer","2019_ford_explorer","2020_ford_explorer","2021_ford_explorer","2022_ford_explorer","2023_ford_explorer"]},{"make":"FORD","model":"EXPLORER POLICE INTERCEPT","year_from":2018,"year_to":2019,"match":"base","vehicle_ids":["2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2017,"year_to":2023,"match":"exact","vehicle_ids":["2017_ford_f-150","2018_ford_f-150","2019_ford_f-150","2020_ford_f-150","2021_ford_f-150","2022_ford_f-150","2023_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2017,"year_to":2023,"match":"base","vehicle_ids":["2017_ford_f-250","2018_ford_f-250","2019_ford_f-250","2020_ford_f-250","2021_ford_f-250","2022_ford_f-250","2023_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2017,"year_to":2023,"match":"base","vehicle_ids":["2017_ford_f-350","2018_ford_f-350","2019_ford_f-350","2020_ford_f-350","2021_ford_f-350","2022_ford_f-350","2023_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2017,"year_to":2023,"match":"base","vehicle_ids":["2017_ford_f-450","2018_ford_f-450","2019_ford_f-450","2020_ford_f-450","2021_ford_f-450","2022_ford_f-450","2023_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2017,"year_to":2023,"match":"base","vehicle_ids":["2017_ford_f-550","2018_ford_f-550","2019_ford_f-550","2020_ford_f-550","2021_ford_f-550","2022_ford_f-550","2023_ford_f-550"]},{"make":"FORD","model":"FIESTA","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_ford_fiesta"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION HYBRID","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MAVERICK","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ford_maverick","2023_ford_maverick"]},{"make":"FORD","model":"MUSTANG","year_from":2017,"year_to":2023,"match":"exact","vehicle_ids":["2017_ford_mustang","2018_ford_mustang","2019_ford_mustang","2020_ford_mustang","2021_ford_mustang","2022_ford_mustang","2023_ford_mustang"]},{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e","2022_ford_mustang-mach-e","2023_ford_mustang-mach-e"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2023,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger","2021_ford_ranger","2022_ford_ranger","2023_ford_ranger"]},{"make":"FORD","model":"TRANSIT","year_from":2017,"year_to":2023,"match":"exact","vehicle_ids":["2017_ford_transit","2018_ford_transit","2019_ford_transit","2020_ford_transit","2021_ford_transit","2022_ford_transit","2023_ford_transit"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_lincoln_aviator","2021_lincoln_aviator","2022_lincoln_aviator","2023_lincoln_aviator"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_lincoln_corsair","2021_lincoln_corsair","2022_lincoln_corsair","2023_lincoln_corsair"]},{"make":"LINCOLN","model":"MKC","year_from":2018,"year_to":2019,"match":"exact","vehicle_ids":["2018_lincoln_mkc","2019_lincoln_mkc"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2017,"year_to":2020,"match":"exact","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz","2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2023,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus","2021_lincoln_nautilus","2022_lincoln_nautilus","2023_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_lincoln_navigator","2019_lincoln_navigator","2020_lincoln_navigator","2021_lincoln_navigator","2022_lincoln_navigator","2023_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}