{"nhtsa_id":10241532,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-09-01","date":"2023-08-21","document_id":"NCU-2023070020","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 EQS (297 platform) vehicles, the software for various control units does not meet current specifications. An extensive optimization update will be implemented on the affected vehicles. Also, a special procedure has already been implemented in Xentry. The software updates will include, but are not limited to, increased system robustness, increased augmented reality camera quality, implementation of the Zync-App for video streaming via the head unit, and implementation of Dolby Atmos for an improved audio experience. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the control units.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10241532-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10241532-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10241532","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"AMG EQS","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQS 53","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 450","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 450+","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 580","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS450","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS450+","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS580","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"redundant EQS 450","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}