{"nhtsa_id":10241399,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-08-28","date":"2023-07-13","document_id":"20TE03","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION","mfr_system":null,"summary":"DP: This Customer Support Program provides coverage for a condition involving the front transfer case electro-magnetic clutch in certain 2019 ? 2020 model year RAV4 Adventure and Limited grade AWD vehicles. An abnormal buzz or groan noise from that case can occur with Normal drive mode selected during disconnect/connect timing of the AWD system. This condition typically occurs between 20 and 30 mph when accelerating from a stop, and/or between 20 and 13 mph on deceleration after driving the vehicle for 15 minutes or longer. Although the front transfer case electro-magnetic clutch is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to abnormal buzz/groan noise from the front transfer case.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10241399-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10241399-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10241399","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"RAV4","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_toyota_rav4","2020_toyota_rav4"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}