{"nhtsa_id":10240175,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-08-02","date":"2023-07-06","document_id":"LI82.85-N-074054","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT","mfr_system":null,"summary":"The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio control unit (Audio) (N87/15) Modification to hardware for radio control unit (Audio) (N87/15). Note: In isolated cases, the replacement chain is not depicted correctly in XENTRY Parts Information (XPI). Please ensure that one of the following replacement part numbers (suitable for the vehicle equipment) is ordered: • Audio30 - A4479002421 • Audio40 - A4479002721 Note: Please refer to this LI in the \"Notes\" section of the warranty claim","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10240175-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10240175-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10240175","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2016,"year_to":2022,"match":"exact","vehicle_ids":["2016_mercedes-benz_metris","2017_mercedes-benz_metris","2018_mercedes-benz_metris","2019_mercedes-benz_metris","2020_mercedes-benz_metris","2021_mercedes-benz_metris","2022_mercedes-benz_metris"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}