{"nhtsa_id":10240004,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-07-31","date":"2023-05-18","document_id":"S238A000024","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE","mfr_system":null,"summary":"SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10240004-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10240004-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10240004","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"300","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_chrysler_300","2019_chrysler_300","2020_chrysler_300","2021_chrysler_300","2022_chrysler_300","2023_chrysler_300"]},{"make":"CHRYSLER","model":"PACIFICA","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_chrysler_pacifica","2019_chrysler_pacifica","2020_chrysler_pacifica"]},{"make":"CHRYSLER","model":"VOYAGER","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_chrysler_voyager","2021_chrysler_voyager","2022_chrysler_voyager","2023_chrysler_voyager"]},{"make":"DODGE","model":"CHALLENGER","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_dodge_challenger","2019_dodge_challenger","2020_dodge_challenger","2021_dodge_challenger","2022_dodge_challenger","2023_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_dodge_charger","2019_dodge_charger","2020_dodge_charger","2021_dodge_charger","2022_dodge_charger","2023_dodge_charger"]},{"make":"DODGE","model":"DURANGO","year_from":2018,"year_to":2020,"match":"exact","vehicle_ids":["2018_dodge_durango","2019_dodge_durango","2020_dodge_durango"]},{"make":"JEEP","model":"CHEROKEE","year_from":2019,"year_to":2023,"match":"exact","vehicle_ids":["2019_jeep_cherokee","2020_jeep_cherokee","2021_jeep_cherokee","2022_jeep_cherokee","2023_jeep_cherokee"]},{"make":"JEEP","model":"COMPASS","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_jeep_compass","2019_jeep_compass","2020_jeep_compass","2021_jeep_compass"]},{"make":"JEEP","model":"GLADIATOR","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_jeep_gladiator","2021_jeep_gladiator","2022_jeep_gladiator","2023_jeep_gladiator"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2018,"year_to":2022,"match":"exact","vehicle_ids":["2018_jeep_grand-cherokee","2019_jeep_grand-cherokee","2020_jeep_grand-cherokee","2021_jeep_grand-cherokee","2022_jeep_grand-cherokee"]},{"make":"JEEP","model":"RENEGADE","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_jeep_renegade","2019_jeep_renegade","2020_jeep_renegade","2021_jeep_renegade","2022_jeep_renegade","2023_jeep_renegade"]},{"make":"JEEP","model":"WRANGLER","year_from":2018,"year_to":2023,"match":"exact","vehicle_ids":["2018_jeep_wrangler","2019_jeep_wrangler","2020_jeep_wrangler","2021_jeep_wrangler","2022_jeep_wrangler","2023_jeep_wrangler"]},{"make":"RAM","model":"1500","year_from":2019,"year_to":2023,"match":"exact","vehicle_ids":["2019_ram_1500","2020_ram_1500","2021_ram_1500","2022_ram_1500","2023_ram_1500"]},{"make":"RAM","model":"2500","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ram_2500","2019_ram_2500","2020_ram_2500","2021_ram_2500"]},{"make":"RAM","model":"3500","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ram_3500","2019_ram_3500","2020_ram_3500","2021_ram_3500"]},{"make":"RAM","model":"4500","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ram_4500","2019_ram_4500","2020_ram_4500","2021_ram_4500"]},{"make":"RAM","model":"5500","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ram_5500","2019_ram_5500","2020_ram_5500","2021_ram_5500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}