{"nhtsa_id":10239720,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-08-03","date":"2023-07-25","document_id":"2059612/4","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code. Customer statement / workshop findings: Bentley Home Charging Unit: Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit. Technical background: The Bentley Home Charging Unit can be protected from unauthorised use by creating a four-digit PIN. If the PIN authorisation function is activated it has to be entered in the Home Charging Unit before it is used to charge the High Voltage Battery. If a Customer forgets the assigned PIN it will not be possible to unlock the Bentley Home Charging Unit. Follow the steps within the Measure section to reset the PIN. Measure: If the Bentley Home Charging Unit PIN is forgotten the user manual suggests the Customer contact an authorised Bentley Retailer to enable PIN reset. Currently the PIN reset system is not available to Bentley Retailers, although a service solution is in progress. Should a Customer request PIN reset, please advise that a Personal Unlock Key (PUK) is included within the letter originally supplied with the Bentley Home Charging Unit. If the Customer enters the PUK into the Bentley Home Charging Unit a new PIN may be set.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10239720-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10239720-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10239720","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BENTLEY","model":"BENTAYGA HYBRID","year_from":2020,"year_to":2023,"match":"base","vehicle_ids":["2020_bentley_bentayga","2021_bentley_bentayga","2022_bentley_bentayga","2023_bentley_bentayga"]},{"make":"BENTLEY","model":"FLYING SPUR HYBRID","year_from":2022,"year_to":2023,"match":"base","vehicle_ids":["2022_bentley_flying-spur","2023_bentley_flying-spur"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}