{"nhtsa_id":10239257,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-07-17","date":"2012-11-13","document_id":"VWS1106","mfr_campaign":null,"replaces":null,"component":"COMMUNICATION: VEHICLE TO INFRASTRUCTURE","mfr_system":null,"summary":"The Volkswagen Customer Experience Team has monitored the claims processed through the Carefree Maintenance (CFM) program from its inception. Their findings reveal that, in many cases, the first maintenance interval service (10K) has been claimed multiple times while subsequent maintenance interval services (20K and 30K), although being performed for the customer, have been submitted erroneously.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2012/MC-10239257-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2012/MC-10239257-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10239257","components":[],"codes":[],"topics":["maintenance"],"vehicles":[{"make":"VOLKSWAGEN","model":"VOLKSWAGEN","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}