{"nhtsa_id":10238433,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-07-03","date":"2023-06-16","document_id":"NCU-2023040015","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; UNKNOWN OR OTHER","mfr_system":null,"summary":"Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023 EQS (296 platform) vehicles, limited or no customer-ready operating instructions and supplemental content were provided with the vehicle; furthermore, only a partially customer-ready Digital Owner's Manual was flashed on the head unit. As a result, customers may receive operating instructions that are not suitable for their market and/or are not in their language. Additionally, there may be missing function descriptions, and technical and safety information that are not user-friendly, which may lead to customer complaints. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealership will provide a hardcopy of the Owner’s manual update the Digital Owner's Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10238433-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10238433-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10238433","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"AMG EQS","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQS 53","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 450+","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 580","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS450","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS450+","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS580","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}