{"nhtsa_id":10238275,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-06-30","date":"2023-06-20","document_id":"SSM 51737","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING","mfr_system":null,"summary":"Some 2022-2023 Navigator vehicles may exhibit the power running boards defaulting to OFF after a key cycle. This condition does not affect vehicle durability and no additional diagnosis or service is recommended for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition. The customer can temorarily reset to Auto by entering the Power Running board Setting in the center display screen - Settings > Power Running Board > Runing Board Mode > Auto. Replacement or reprogramming of the SYNC module (APIM) is not recommended for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10238275-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10238275-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10238275","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"engine","name":"Engine","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"LINCOLN","model":"NAVIGATOR","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_lincoln_navigator","2023_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}