{"nhtsa_id":10237968,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-06-30","date":"2023-06-14","document_id":"SSM 51713","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; STRUCTURE:BODY:HATCHBACK/LIFTGATE; LATCHES/LOCKS/LINKAGES","mfr_system":null,"summary":"Some 2023 Expedition/Navigator vehicles built on or before 13-May-2023 may exhibit the power liftgate not fully opening when commanded and the vehicle is locked. This condition does not affect vehicle durability and no additional diagnosis or service is recommended for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition. Replacement or reprogramming of the rear gate trunk module (RGTM) is not recommended for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10237968-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10237968-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10237968","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"latches-locks","name":"Latches and locks","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_ford_expedition"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}