{"nhtsa_id":10236590,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-05-31","date":"2023-05-22","document_id":"SSM 51653","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the Technician to verify the low voltage connections, when no actual fault is present. The technician will need to delete the WiFi connection from the xRC-3365 so it will not automatically reconnect and adjust the date. Next go to Settings>Shop Information>Date/Time Settings and change the date prior to May 1, 2023 and stay off the internet so it will not auto correct itself. Press and hold the power button until the tool turns off. Then turn the xRC-3365 back on and attempt the rescue charge.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10236590-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10236590-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10236590","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_ford_escape","2021_ford_escape","2022_ford_escape","2023_ford_escape"]},{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_ford_explorer","2021_ford_explorer","2022_ford_explorer","2023_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_ford_f-150","2022_ford_f-150","2023_ford_f-150"]},{"make":"FORD","model":"MAVERICK","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ford_maverick","2023_ford_maverick"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}