{"nhtsa_id":10234492,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-04-17","date":"2023-02-14","document_id":"0804423","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; TRAILER HITCHES; WHEELS; BACK OVER PREVENTION; STEERING; SERVICE BRAKES, HYDRAULIC","mfr_system":null,"summary":"Radio Over The Air S24.13 and S24.18 Updating to S26.17 Software Version Customers may experience one or more of the following: ? **Blank screen (Rear view camera is not affected and will still function normally).** ? Battery drain. ? Radio resets (Rear view camera will still function normally). ? Wireless connectivity device disconnect. ? CarPlayT icon does not appear in device manager. ? Climate icon missing. ? Audio disruptions. ? SXMT inoperative. ? Audio muted. ? Passenger screen blank. ? Passenger screen apps missing. ? Missing profiles icon. ? Instrument Panel Cluster (IPC) displays incorrect audio source. ? Radio is slow to respond. ? Trailer tire pressure configurations deleted. ? Steering wheel controls skipping SXMT channels. ? Recent calls not displayed. ? Phone audio playing with ignition off. The following improvements are also included with this update: ? Apple CarPlayT and Android AutoT improvements. ? Voice Recognition (VR) command improvements. ? Uconnect phone improvements. ? FOTA improvements. ? Passenger screen camera app improvements. ? Icon size/layout improvements. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.13 or S24.18 to S26.17. NOTE: The national launch for the FOTA is expected to begin November 25, 2022.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10234492-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10234492-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10234492","components":[{"id":"brakes","name":"Brakes","parent":null},{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"steering","name":"Steering","parent":null},{"id":"trailer-hitch","name":"Trailer hitch","parent":null},{"id":"wheels","name":"Wheels","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"RAM","model":"1500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_1500","2023_ram_1500"]},{"make":"RAM","model":"2500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_2500","2023_ram_2500"]},{"make":"RAM","model":"3500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_3500","2023_ram_3500"]},{"make":"RAM","model":"4500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_4500","2023_ram_4500"]},{"make":"RAM","model":"PROMASTER","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}