{"nhtsa_id":10233923,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-04-06","date":"2023-03-29","document_id":"SSM 51518","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2021-2023 F-150 vehicles equipped with minor feature codes HKRAC (8 inch instrument panel cluster (IPC) screen) and HKCAA (SYNC without navigation) may exhibit a condition where the compass direction indication is stuck or not updating correctly in the IPC. To confirm a vehicle is built with minor feature codes HKRAC and HKCAA, review the build information by double-clicking the vehicle identification number in the upper left-hand corner in the Professional Technician System (PTS). This may be due to a software concern in the instrument panel cluster (IPC). Engineering is currently working on a software update to address this concern. Inform the customer they can continue to drive the vehicle. For 2021 F-150 vehicles exhibiting this concern, perform Technical Service Bulletin 21-2388 and confirm if the concern is still present. Monitor for OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10233923-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10233923-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10233923","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-150","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_ford_f-150","2022_ford_f-150","2023_ford_f-150"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}