{"nhtsa_id":10233656,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-04-04","date":"2023-03-02","document_id":"SSM 51407","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION:SOFTWARE","mfr_system":null,"summary":"Some 2021-2022 Ford and Lincoln vehicles equipped with SYNC 4 may experience an error message during the gateway module (GWM) software update application which states Procedure Unsuccessful- GetConfigDataFromGIVIS. This may be the result of a server related concern. To correct the condition, download and run the Ford Diagnosis and Repair System (FDRS) application GWM-Read the Gateway Module A (GWM) Configuration Data application. When the application completes, refresh and re-attempt the GWM-Gateway Module A (GWM) Software Update application. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10233656-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10233656-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10233656","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_bronco","2022_ford_bronco"]},{"make":"FORD","model":"EDGE","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_edge","2022_ford_edge"]},{"make":"FORD","model":"EXPEDITION","year_from":2022,"year_to":2022,"match":"exact","vehicle_ids":["2022_ford_expedition"]},{"make":"FORD","model":"F-150","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_f-150","2022_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2022,"year_to":2022,"match":"base","vehicle_ids":["2022_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2022,"year_to":2022,"match":"base","vehicle_ids":["2022_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2022,"year_to":2022,"match":"base","vehicle_ids":["2022_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2022,"year_to":2022,"match":"base","vehicle_ids":["2022_ford_f-550"]},{"make":"FORD","model":"TRANSIT","year_from":2022,"year_to":2022,"match":"exact","vehicle_ids":["2022_ford_transit"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_lincoln_nautilus","2022_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}