{"nhtsa_id":10233582,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-04-04","date":"2023-03-29","document_id":"TSB 23-2029","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:INFOTAINMENT; STRUCTURE:INTERIOR PANELS:DASHBOARD","mfr_system":null,"summary":"Some 2021 Mustang Mach-E vehicles may exhibit a Driver ID message on the center display screen when vehicle is turned on after an over-the-air update performed on or after 07-Dec-2022. The Driver ID message may also be accompanied by a connectivity loss including FordPass app displaying stale data or dates, unable to send cellular based remote commands through FordPass, and/or connectivity menu on SYNC not accessible. This may be due to the software in the gateway module (GWM). To correct the condition, follow the Service Procedure to reprogram the GWM.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10233582-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10233582-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10233582","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}