{"nhtsa_id":10231792,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-02-13","date":"2023-01-24","document_id":"08-022-23","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION:SOFTWARE","mfr_system":null,"summary":"Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 39.5 to 40.12.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10231792-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10231792-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10231792","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"300","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_chrysler_300","2021_chrysler_300","2022_chrysler_300"]},{"make":"CHRYSLER","model":"PACIFICA","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_chrysler_pacifica"]},{"make":"DODGE","model":"CHALLENGER","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_dodge_challenger","2021_dodge_challenger","2022_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_dodge_charger","2021_dodge_charger","2022_dodge_charger"]},{"make":"DODGE","model":"DURANGO","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_dodge_durango"]},{"make":"JEEP","model":"CHEROKEE","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_jeep_cherokee","2021_jeep_cherokee","2022_jeep_cherokee"]},{"make":"JEEP","model":"COMPASS","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_jeep_compass","2021_jeep_compass"]},{"make":"JEEP","model":"GLADIATOR","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_jeep_gladiator","2021_jeep_gladiator","2022_jeep_gladiator"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_jeep_grand-cherokee","2021_jeep_grand-cherokee"]},{"make":"JEEP","model":"GRAND CHEROKEE 4XE","year_from":2022,"year_to":2022,"match":"base","vehicle_ids":["2022_jeep_grand-cherokee"]},{"make":"JEEP","model":"RENEGADE","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_jeep_renegade","2021_jeep_renegade","2022_jeep_renegade"]},{"make":"JEEP","model":"WRANGLER","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_jeep_wrangler","2021_jeep_wrangler","2022_jeep_wrangler"]},{"make":"RAM","model":"1500","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_ram_1500","2021_ram_1500","2022_ram_1500"]},{"make":"RAM","model":"2500","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ram_2500","2021_ram_2500"]},{"make":"RAM","model":"3500","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ram_3500","2021_ram_3500"]},{"make":"RAM","model":"4500","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ram_4500","2021_ram_4500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}