{"nhtsa_id":10231777,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-02-13","date":"2023-01-12","document_id":"08-008-23","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; BACK OVER PREVENTION; WHEELS; STEERING","mfr_system":null,"summary":"UAS and UCS Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** Wireless connectivity pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXMT icon inoperative. SXMT favorite song not displaying/playing. High pitch squeal, pop or hum noise from speakers. Anti-theft code request message. Lines appear across screen. Radio will not switch modes between AM, FM, SAT or Media. Performance control home screen shows ?Norm? mode for engine/transmission even when the vehicle is in ?Drag? mode (LA, LD, LX only). Can not change the time on the clock (LA, LD and LX only). USB hub inoperable (D-Trucks only). Backup camera gridlines missing (D-Trucks only). Device not supported message (D-Trucks only). Remote app inoperative (D-Trucks only). Unable to adjust volume (D-Trucks only). Heated steering wheel inoperable (D-Trucks only). In addition, the following enhancement are included in this update: CarplayT connectivity improvements. Improvement to wireless connectivity phone pairing. Improved sound quality when using a wireless connectivity phone. **This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.**","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10231777-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10231777-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10231777","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"steering","name":"Steering","parent":null},{"id":"wheels","name":"Wheels","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"300","year_from":2018,"year_to":2022,"match":"exact","vehicle_ids":["2018_chrysler_300","2019_chrysler_300","2020_chrysler_300","2021_chrysler_300","2022_chrysler_300"]},{"make":"DODGE","model":"CHALLENGER","year_from":2018,"year_to":2022,"match":"exact","vehicle_ids":["2018_dodge_challenger","2019_dodge_challenger","2020_dodge_challenger","2021_dodge_challenger","2022_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2018,"year_to":2022,"match":"exact","vehicle_ids":["2018_dodge_charger","2019_dodge_charger","2020_dodge_charger","2021_dodge_charger","2022_dodge_charger"]},{"make":"RAM","model":"1500","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ram_1500","2019_ram_1500","2020_ram_1500","2021_ram_1500"]},{"make":"RAM","model":"2500","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ram_2500"]},{"make":"RAM","model":"3500","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ram_3500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}