{"nhtsa_id":10231020,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-02-03","date":"2023-01-13","document_id":"LI00.19-N-075749","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10231020-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2023/MC-10231020-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10231020","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2016,"year_to":2020,"match":"exact","vehicle_ids":["2016_mercedes-benz_metris","2017_mercedes-benz_metris","2018_mercedes-benz_metris","2019_mercedes-benz_metris","2020_mercedes-benz_metris"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 1500","year_from":2015,"year_to":2023,"match":"base","vehicle_ids":["2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 2500","year_from":2007,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SPRINTER 2500","year_from":2010,"year_to":2023,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 3500","year_from":2007,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SPRINTER 3500","year_from":2010,"year_to":2023,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2015,"year_to":2023,"match":"base","vehicle_ids":["2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}