{"nhtsa_id":10228857,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2023-01-05","date":"2022-12-09","document_id":"SSM 51243","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION:SOFTWARE; EQUIPMENT:ELECTRICAL","mfr_system":null,"summary":"Some 2022 Expedition/Navigator vehicles may experience rear seat entertainment screens staying on with possible battery drain. This may be due to Amazon entertainment system software. An over-the-air (OTA) software update was launched by Amazon on 14-Oct-2022 to remedy this concern. This update will not show in the Ford OTA Dashboard since the rear seat entertainment system is a stand-alone feature. For the Amazon OTA update to occur, vehicle power needs to be turned on, touch each display, select Settings > Network > Turn On Wi-Fi. Customer will need to connect to their Amazon account. The Amazon entertainment system software OTA update will happen automatically as soon as Amazon account is connected.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10228857-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10228857-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10228857","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2022,"year_to":2022,"match":"exact","vehicle_ids":["2022_ford_expedition"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2022,"year_to":2022,"match":"exact","vehicle_ids":["2022_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}