{"nhtsa_id":10227962,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-12-19","date":"2022-04-06","document_id":"9004513","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL","mfr_system":null,"summary":"RADIO, MULTI Media ALERT: Radio replacement will lead loss of connectivity. Please do NOT replace the head unit if the customer has or plans to have a connectivity service plan. New software will be released to fix this later. ?Verify if the radio software version is on CR16.xx or GR18.xx ?Check if the customer has an active connectivity plan or plan to activate connectivity features. ?Do NOT replace the radio head unit If the answers to above questions are YES ?Do NOT disconnect battery, pull off the radio fuse, radio hard reset, or clear personal data. Those activities will reset the server connection and result in loss of connectivity. ?Do not replace the radio if the customer has experienced connectivity issue. A new radio with same software is not able to resolve the connectivity issue. Refer to SOL S2208000070 for more information.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10227962-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10227962-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10227962","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"instrument-cluster","name":"Instrument cluster","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"300","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_chrysler_300"]},{"make":"DODGE","model":"CHALLENGER","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_dodge_charger"]},{"make":"JEEP","model":"COMPASS","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_jeep_compass","2018_jeep_compass"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}