{"nhtsa_id":10218580,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-08-22","date":"2021-08-19","document_id":"23-027-21","mfr_campaign":null,"replaces":null,"component":"SEATS; EQUIPMENT","mfr_system":null,"summary":"Third Row Headrest Fails To Fold Down This bulletin involves inspecting both the left and right third row headrests and if necessary, re-seating the horseshoe cable clip(s). The customer may describe the following: Both the left and or right, third row headrest(s) will not fold and the load floor cannot be used.The headrests will not fold when pressing the radio screen soft button, or using the manual fold handle.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10218580-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10218580-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10218580","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_jeep_grand-cherokee"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}