{"nhtsa_id":10218559,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-08-22","date":"2021-08-06","document_id":"08-133-21","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel change by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. Device not supported message. Remote app inoperative. Travel-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty (HD)Truck USB HUB improvements. HD Truck heated steering wheel improvements.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10218559-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10218559-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10218559","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"JEEP","model":"GLADIATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_jeep_gladiator","2021_jeep_gladiator"]},{"make":"JEEP","model":"WRANGLER","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_jeep_wrangler","2019_jeep_wrangler","2020_jeep_wrangler","2021_jeep_wrangler"]},{"make":"RAM","model":"1500","year_from":2018,"year_to":2021,"match":"exact","vehicle_ids":["2018_ram_1500","2019_ram_1500","2020_ram_1500","2021_ram_1500"]},{"make":"RAM","model":"2500","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ram_2500"]},{"make":"RAM","model":"3500","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ram_3500"]},{"make":"RAM","model":"4500","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ram_4500"]},{"make":"RAM","model":"5500","year_from":2018,"year_to":2018,"match":"exact","vehicle_ids":["2018_ram_5500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}