{"nhtsa_id":10217696,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-08-15","date":"2014-07-01","document_id":"17-002-14","mfr_campaign":null,"replaces":null,"component":"SUSPENSION","mfr_system":null,"summary":"Rear Shock Absorber Low Speed Rattle Chuckle Noise This bulletin involves replacing both rear shock upper mounts. The rear shocks may produce a rattle chuckle noise while driving over bumps at low speed. The noise is more prevalent at higher shock temperatures.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10217696-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10217696-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10217696","components":[{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"DURANGO","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_dodge_durango"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2011,"year_to":2014,"match":"exact","vehicle_ids":["2011_jeep_grand-cherokee","2012_jeep_grand-cherokee","2013_jeep_grand-cherokee","2014_jeep_grand-cherokee"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}