{"nhtsa_id":10216888,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-08-02","date":"2022-07-19","document_id":"SVB-TSB-22-001","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Zero Motorcycles has determined that certain model year 2022 Zero SR, Zero SR/F and Zero SR/S models manufactured before February 2, 2022 have cellular connectivity modules (CCMs) with firmware that cannot be upgraded over-the-air (“OTA”). This firmware also limits the functionality of the Zero Motorcycles’ Nextgen mobile application. In the interest of customer satisfaction, Zero Motorcycles has elected to initiate a voluntary service campaign to remedy this issue. The remedy is to have Zero Motorcycles dealers inspect and update the CCM firmware on affected motorcycles.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10216888-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10216888-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10216888","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"ZERO","model":"SR","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"ZERO","model":"SR/F","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"ZERO","model":"SR/S","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}