{"nhtsa_id":10216851,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-08-02","date":"2022-07-28","document_id":"21B09-S1","mfr_campaign":null,"replaces":null,"component":"COMMUNICATION:MANUFACTURER TELEMATICS","mfr_system":null,"summary":"Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10216851-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10216851-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10216851","components":[],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX ENERGI","year_from":2014,"year_to":2017,"match":"base","vehicle_ids":["2014_ford_c-max","2015_ford_c-max","2016_ford_c-max","2017_ford_c-max"]},{"make":"FORD","model":"FOCUS ELECTRIC","year_from":2016,"year_to":2017,"match":"base","vehicle_ids":["2016_ford_focus","2017_ford_focus"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2014,"year_to":2020,"match":"base","vehicle_ids":["2014_ford_fusion","2015_ford_fusion","2016_ford_fusion","2017_ford_fusion","2018_ford_fusion","2019_ford_fusion","2020_ford_fusion"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_lincoln_continental"]},{"make":"LINCOLN","model":"MKC","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_lincoln_mkc","2016_lincoln_mkc","2017_lincoln_mkc"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_mkx","2017_lincoln_mkx"]},{"make":"LINCOLN","model":"MKZ","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_lincoln_mkz","2016_lincoln_mkz","2017_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2015,"year_to":2017,"match":"base","vehicle_ids":["2015_lincoln_mkz","2016_lincoln_mkz","2017_lincoln_mkz"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}