{"nhtsa_id":10215212,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-07-05","date":"2022-06-15","document_id":"LI82.85-P-074970","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Complaint Customer may have one or more of the following complaints: • Vehicle location is shown incorrectly in the Navigation Display • Navigation destination search is not possible • Street names are not shown in Navigation display • Apple Carplay is inoperable Cause Improper installation of navigation map data Remedy Follow these steps to delete and re-install map data: • Re-format an empty USB drive to NTFS (do not use quick formatting option) • Unzip the attached map data deletion file directly to the USB drive. Do not add a folder, only the root files should be shown on the USB drive • Generate a pin for the Navigation Delete Database in Vedoc (see attached screenshot) • Plug USB drive with map data delete file into the vehicle's USB port and follow instructions in the COMAND Display to delete the installed map data • Once the originally installed map data is deleted, then install the newest available map data in Download Manager","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10215212-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10215212-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10215212","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES BENZ","model":"C 300 4MATIC","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C43","year_from":2017,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63","year_from":2017,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S","year_from":2019,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63S","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 300","year_from":2017,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 350","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 350 E","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C350","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C350E","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C450","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}