{"nhtsa_id":10215001,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-07-05","date":"2022-06-03","document_id":"LI82.85-N-071595","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet available. This can result in various problems. At the workshop, during delivery inspection: 1. After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be commissioned. 2. Apple CarPlay or Android Auto not available (see \"Important mail\" 16-2020) (Smartphone Integration). Other possible customer complaints: - System: System instability when using Bluetooth telephony, the multimedia system and/or the USB flash drive. - Reversing camera: Reversing camera menu inoperative when starting the system. - Bluetooth telephony: No call list display. - Bluetooth telephony: No name display for calls if telephone number is not stored with country code +34. Cause Software release. Remedy Update control unit software","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10215001-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10215001-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10215001","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2019,"year_to":2022,"match":"exact","vehicle_ids":["2019_mercedes-benz_metris","2020_mercedes-benz_metris","2021_mercedes-benz_metris","2022_mercedes-benz_metris"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}