{"nhtsa_id":10210931,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-05-04","date":"2022-04-13","document_id":"LI91.12-P-073742","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; SEATS","mfr_system":null,"summary":"Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Under analysis Remedy *Make sure a battery charger is connected to vehicle while performing all testing* Please perform the following checks that help to resolve most concerns: #1 - Make sure seat control units have latest software installed on them. #2 - For seat folding concerns, pay careful attention to the lock mechanism and ensure it is fully releasing. If the locking mechanism is short-stroking, please replace associated Bowden cables. #2a - Seat folding concerns can also be related to binding of the seat frame. To remedy, loosen torque off bolts holding seat frame to car. Shift seat frame and ensure there is no binding. Re-torque bolts securing seat frame to car and re-test. #3 - For seats showing unlocked in the IC when fully locked, please check seat frame carefully for small microswitches that can be damaged. #4 - For seats moving forward but not folding upward (2nd row), please ensure the 4 small clips are still located on the inner and outer rails of the seat. If they are broken (example being passenger kicking them), the seat will not fold up. If seat concerns are still not resolved, please create seat control unit logs N32/5 and N32/6 and submit them along with information of initial checks via a PTSS case.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10210931-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10210931-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10210931","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"AMG GLE43","year_from":2019,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE53","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE63","year_from":2019,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE63 S","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLS63","year_from":2019,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLS63S","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 350","year_from":2019,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 350 E","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 400","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 450","year_from":2020,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 550 E","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 580","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 580 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 450","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 450 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 550","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 580 4MATIC","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 580 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS450","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS450","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS580","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"MAYBACH GLS600","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"GLS 600","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"GLS 600 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}