{"nhtsa_id":10210804,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-05-03","date":"2022-04-20","document_id":"SSM 50715","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION:SOFTWARE","mfr_system":null,"summary":"Some 2021-2022 Mustang Mach-E/F150/Edge/Nautilus vehicles equipped with SYNC Gen 4 may experience a loss of Bluetooth pairing after a key cycle after accessory protocol interface module (APIM) replacement and programming or a software update. This may be due to APIM software. To correct the concern: 1. Perform master reset via settings > general settings > reset > master reset. 2. Make sure customer device is up to date. 3. Reboot customer device. For claiming, use causal part -14G670- and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10210804-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10210804-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10210804","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_edge","2022_ford_edge"]},{"make":"FORD","model":"F-150","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_f-150","2022_ford_f-150"]},{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e","2022_ford_mustang-mach-e"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2007,"match":"exact","vehicle_ids":["2007_lincoln_mkx"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_lincoln_nautilus","2022_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}