{"nhtsa_id":10210240,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-04-13","date":"2022-04-06","document_id":"SSM 50659","mfr_campaign":null,"replaces":null,"component":"BACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10210240-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10210240-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10210240","components":[{"id":"driver-assistance","name":"Driver assistance","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"backup-camera","name":"Backup camera","parent":"driver-assistance"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_ford_explorer","2021_ford_explorer","2022_ford_explorer"]},{"make":"FORD","model":"TRANSIT","year_from":2017,"year_to":2022,"match":"exact","vehicle_ids":["2017_ford_transit","2018_ford_transit","2019_ford_transit","2020_ford_transit","2021_ford_transit","2022_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2017,"year_to":2022,"match":"exact","vehicle_ids":["2017_ford_transit-connect","2018_ford_transit-connect","2019_ford_transit-connect","2020_ford_transit-connect","2021_ford_transit-connect","2022_ford_transit-connect"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}