{"nhtsa_id":10209212,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-03-22","date":"2022-03-15","document_id":"SSM 50588","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)","mfr_system":null,"summary":"Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module (ACM) that can be remedied by the following: If the existing ACM software level is at H1BT-14G298-GS or higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT-14G298-GR or lower, it cannot be updated and the ACM will need to be replaced with the latest level part number.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10209212-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10209212-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10209212","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_ford_explorer","2021_ford_explorer","2022_ford_explorer"]},{"make":"FORD","model":"TRANSIT","year_from":2017,"year_to":2022,"match":"exact","vehicle_ids":["2017_ford_transit","2018_ford_transit","2019_ford_transit","2020_ford_transit","2021_ford_transit","2022_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2017,"year_to":2022,"match":"exact","vehicle_ids":["2017_ford_transit-connect","2018_ford_transit-connect","2019_ford_transit-connect","2020_ford_transit-connect","2021_ford_transit-connect","2022_ford_transit-connect"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}