{"nhtsa_id":10209032,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-03-15","date":"2022-03-10","document_id":"TSB 22-2088","mfr_campaign":null,"replaces":null,"component":"COMMUNICATION; UNKNOWN OR OTHER","mfr_system":null,"summary":"Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to replace the GWM.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10209032-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10209032-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10209032","components":[],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-150","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_f-150"]},{"make":"FORD","model":"MUSTANG MACH E","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_mustang-mach-e"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}