{"nhtsa_id":10208747,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-03-04","date":"2022-02-10","document_id":"LI82.85-P-074357","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)","mfr_system":null,"summary":"Complaint Customer may have the following complaints: • Mobile device will not connect to the vehicle's WLAN network • No outbound internet access over WiFi • Mobile device bluetooth pairing is not possible • Apple Carplay and Android Auto are inoperable • USB devices are not recognized Cause Current MBUX multimedia system (A26/17) software release Remedy Performing a user data reset via the Central Display (settings -> system -> reset) will remedy the complaint. Updated MBUX multimedia system (A26/17) software is scheduled for release Q3 2022. Note: Do not replace parts for this complaint","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10208747-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10208747-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10208747","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"S 500","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 500 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 560","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 580","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 580 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 680 4MATIC","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}