{"nhtsa_id":10208347,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-03-01","date":"2022-02-28","document_id":"TSB 22-2062","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT","mfr_system":null,"summary":"Some 2021 Edge/Nautilus vehicles may experience at least one of the following symptoms: Android Auto connection concerns, Apple CarPlay connection concerns, Information and entertainment screen freezing/locking up, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank information and entertainment screen, Bluetooth connectivity concerns, incorrect Owner's Manual language for French, frozen or delayed response for touch screen improvements. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10208347-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10208347-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10208347","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_edge"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}