{"nhtsa_id":10207127,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-02-04","date":"2022-01-27","document_id":"SSM 50431","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT","mfr_system":null,"summary":"Some 2020 Escape vehicles may encounter the instrument panel cluster (IPC) odometer/trip computer changing from metric to imperial and/or the power liftgate enable/disable menu in the center stack display greyed out. This may be due to the software in the IPC. To correct the condition, reprogram the IPC to the latest software level using the appropriate Ford diagnostic scan tool. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10207127-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10207127-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10207127","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"instrument-cluster","name":"Instrument cluster","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ford_escape","2021_ford_escape"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}