{"nhtsa_id":10207115,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2022-02-04","date":"2022-01-14","document_id":"SSM 50394","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Some 2019-2020 Edge/Nautilus vehicles built on or before 03-Dec-2020 may exhibit a power liftgate unable to unlatch from both switches after a second unlatch attempt with or without diagnostic trouble code (DTC) U3000:49 stored in the rear gate trunk module (RGTM). If the RGTM is at the latest software level and the condition is still present, refer to the Workshop Manual (WSM) Section 501-03 to perform normal diagnosis.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10207115-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2022/MC-10207115-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10207115","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":["U3000"],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}