{"nhtsa_id":10204181,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-12-08","date":"2021-10-06","document_id":"PC839 2020-21 Q5","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Wireless Apple CarPlay® Update Voluntary Service Campaign ***** Campaign Summary ***** INFINITI is conducting a Client Service Initiative to provide a free Infotainment software update, which includes Wireless Apple CarPlay® until March 31, 2022. The update will bring the vehicle’s software to current production level, improve system overall performance, and enable you to use Apple CarPlay® wirelessly! For more information on Apple CarPlay®, please refer to: INFINITI Apple CarPlay® Features & FAQs INFINITI’s InTouch system is designed to improve the driving experience. Your vehicle is already equipped with Apple CarPlay® to enhance your iPhone user experience with iOS13 and later, but it currently requires a USB cord connection to your phone to use. The CarPlay® dashboard takes things you want to do with your iPhone while driving and puts them right on the vehicle’s built-in display, eliminating the need to remove the iPhone from your pocket or bag. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC839 • New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • Refer to IPSB 15-286 for additional information 2. Retailers should ensure any applicable vehicle has the latest AV control unit software installed, and use ITB21-022 to update the following software: • Enablement of Wireless Apple CarPlay® • Stability improvements and “bug” fixes 3. Retailers should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10204181-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10204181-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10204181","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"Q50","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_infiniti_q50","2021_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_infiniti_q60","2021_infiniti_q60"]},{"make":"INFINITI","model":"QX50","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_infiniti_qx50","2021_infiniti_qx50"]},{"make":"INFINITI","model":"QX80","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_infiniti_qx80","2021_infiniti_qx80"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}