{"nhtsa_id":10203859,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-12-07","date":"2021-11-08","document_id":"SSM 50270","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; UNKNOWN OR OTHER","mfr_system":null,"summary":"Some 2021 F-150 vehicles with ProPower Onboard may exhibit a message in the touchscreen stating Pro Power Onboard Turned Off Ground Fault Detected, after performing the Pro Power Onboard test function. This is a normal response after performing the test and full system function may be restored after pressing the on-screen RESET button. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in April of 2022. The software will update automatically if Vehicle Connectivity is turned ON. Inform the customer that durability is not affected and they can continue to drive the vehicle. Contact the customer in May of 2022 to determine if they received the update. If the customer needs assistance, schedule a follow-up appointment. Monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10203859-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10203859-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10203859","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"F-150","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_f-150"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}