{"nhtsa_id":10203656,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-12-01","date":"2021-11-19","document_id":"TSB 21-2411","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT","mfr_system":null,"summary":"This article supersedes TSB 21-2342 to update the Issue, Action, and Service Procedure. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi-Fi connection message pop-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only) Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10203656-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10203656-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10203656","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO SPORT","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ford_bronco-sport"]},{"make":"FORD","model":"ECOSPORT","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ford_ecosport","2021_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ford_escape","2021_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ford_expedition","2021_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ford_explorer","2021_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_f-150","2020_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-250","2021_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-350","2021_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-450","2021_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_ford_f-550","2021_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"FUSION ENERGI","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_mustang","2020_ford_mustang","2021_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger","2021_ford_ranger"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_transit-connect","2020_ford_transit-connect","2021_ford_transit-connect"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_aviator","2021_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_continental","2020_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_corsair","2021_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"MKZ HYBRID","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_navigator","2021_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}