{"nhtsa_id":10202802,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2021-11-02","date":"2021-10-20","document_id":"511390","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the software of the MBUX multimedia system might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202802-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-10202802-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10202802","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"COACHMEN","model":"GALLERIA","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"COACHMEN","model":"PRISM","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"DYNAMAX","model":"ISATA","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"FOREST RIVER","model":"BATTISTI","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"FOREST RIVER","model":"FORESTER","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"FOREST RIVER","model":"SUNSEEKER","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}